VI. welcoming your first guests
Once your listing is published, you need to try to get the first few reviews quickly, so that your star rating is visible next to your listing title. This will happen once you get three reviews. It is also important that these first few ratings be five stars, as they set the tone for your business.
During this time, you must listen to guest suggestions and complaints, and take action immediately. It is impossible to anticipate everything that your guest may need, but it is important to handle guest requests and complaints promptly and professionally.