2. Greet your first guests
If possible, try to meet your first few guests, either when they check in, or soon after they arrive. If you greet your guests when they arrive, offer to carry their luggage inside. Let them know you’re starting out and ask for feedback when they leave. Guests are an invaluable resource, and listening may be difficult at first, but pays off with future guests.
Give your guests a quick tour of the space and explain anything not self-evident, like how to turn on the water heater or gas stove. When you greet your guests make sure to ask them what brings them to your city/town/area and make sure to make suggestions on what to see, where to eat, how to travel, etc.
Guests stay in rentals instead of hotels because they want to experience your area like a local. What do you like to do for fun? Where do you shop for food? Currently obsessed with a drink or dish somewhere? Let your guests know.
Our neighborhood in DC has a lot of special events, so we make sure to let guests know about anything that is going on and how best to see and experience everything our neighborhood has to offer. I make sure to include all of these events on our calendar and include links so that guests can find out more.
Make sure to answer all your guests’ questions and let them know you are available if they need anything. Make sure they have all of your contact information and wish them a good stay.
Make sure you’ve let your guest know about:
How to connect to the internet
How to use the keys
What kind of info is in the binder
Check out time
What to do with the keys
How to make arrangements for a late check out or to leave luggage beyond check out